Last Updated: May 2026
Heartstone Communities ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our website, submit information through our forms or quizzes, or communicate with us via text message, phone, or email.
1. Information We Collect
We collect personal information you voluntarily provide, including your name, phone number, email address, and any other details you choose to share. This typically happens when you:
Complete a housing quiz or contact form on our website
Submit a lead form through one of our advertising campaigns (e.g., Facebook or Instagram)
Request more information about our communities
Sign up for updates, tours, or appointments
Contact us by phone, text, or email
We may also automatically collect limited information about your visit to our website, including IP address, browser type, device information, and pages viewed, through cookies and similar technologies (see Section 7 below).
2. How We Use Your Information
We use your information to:
Respond to inquiries and provide requested information
Send housing updates, tour confirmations, and community news
Schedule appointments and follow up on your submissions
Send marketing communications about our communities and available homes
Improve our website and services
Comply with legal obligations
3. Sharing of Information
We never sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in these limited circumstances:
With trusted service providers who help us operate our business (e.g., CRM platforms, email and SMS service providers), under confidentiality obligations
When required by law or to protect our legal rights
In connection with a business transfer (e.g., merger or acquisition), with appropriate protections
Mobile information (including phone numbers and SMS opt-in data) is never shared with third parties or affiliates for marketing or promotional purposes.
4. Text Messaging and SMS Consent
By providing your phone number and affirmatively opting in (such as by checking a consent box on our contact form or lead form), you consent to receive text messages from Heartstone Communities related to your inquiry, tour scheduling, appointment confirmations, community updates, and marketing communications about our communities.
Message frequency varies based on your engagement and our communications.
Message and data rates may apply depending on your wireless carrier and plan.
You may opt out at any time by replying STOP to any message.
For help, reply HELP or contact us at info@heartmail.com.
Consent is not a condition of any purchase or rental.
You must be at least 18 years old to opt in to receive SMS communications from Heartstone Communities.
We do not share or sell mobile information (including phone numbers, SMS opt-in status, or message content) with third parties or affiliates for marketing or promotional purposes. This information is used solely to communicate with you about Heartstone Communities.
5. Data Protection
We use reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or misuse. While no system is completely secure, we work to maintain industry-standard protections for the information you share with us.
6. Your Rights
You may request to access, update, correct, or delete your personal information at any time by contacting us at info@heartmail.com. You may also unsubscribe from SMS messages at any time by replying STOP, and from email communications by clicking the unsubscribe link in any email.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand how visitors use our site. Cookies are small data files stored on your device.
We may use:
Essential cookies required for the website to function
Analytics cookies (such as Squarespace's built-in analytics, Google Analytics, or Meta Pixel) to understand how visitors use our site and improve our marketing
Advertising cookies to deliver relevant ads on platforms like Facebook and Instagram
You can control or disable cookies through your browser settings. Disabling certain cookies may affect site functionality. We do not sell cookie data or tracking information to third parties.
8. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. SMS communications are restricted to individuals 18 years of age or older. If we learn we have inadvertently collected personal information from a child, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Heartstone Communities 741 Yale Ave, Mansfield, OH 44905 Email: info@heartmail.com